KnowraDelete your account
You can permanently delete your Knowra account and all associated data at any time. There are two ways to do it.
Option 1 — In the app (instant)
- Open Knowra and go to the Profile tab.
- Scroll to Danger zone.
- Tap Delete my account and confirm with your password.
Your account is erased immediately and you’re signed out.
Option 2 — By email
If you can’t access the app, email [email protected] from the address on your account, with the subject “Delete my Knowra account”. We’ll verify and delete it within 30 days.
What gets deleted
- Your account record — email, hashed password, and language settings.
- Your subscription — any active subscription is cancelled so you’re never billed again. (Lemon Squeezy honours any period you’ve already paid for.)
- Your on-device data — conversations, saved words and review progress are cleared from your device when you delete in the app.
What we keep, and for how long
We keep nothing tied to your account after deletion. Payment provider (Lemon Squeezy) records that they are legally required to retain for tax purposes are held by them under their own policy, not by Knowra. Routine server logs that may contain an IP address are kept for a short period for security and then rotated out.