Refund Policy

We want you to be happy with Knowra. This policy explains how cancellations and refunds work for the Knowra Premium subscription.

Cancel anytime

You can cancel your subscription whenever you like — there is no lock-in. After you cancel, your Premium access continues until the end of the current billing period, and you will not be charged again. To cancel, use the link in your purchase receipt from Lemon Squeezy, or email us and we’ll do it for you.

14-day money-back guarantee

If you’re not satisfied, you can request a full refund within 14 days of your first payment. Just email [email protected] from your account email and we’ll refund you — no complicated questions.

Renewals

Monthly renewal charges are generally non-refundable once the new period has started, because you keep full access for that period. If you forgot to cancel and were charged for a period you didn’t intend to use, contact us within 7 days of the charge and we’ll review it in good faith.

EU/EEA right of withdrawal

If you are a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal for digital services. By starting to use the AI features immediately, you may be asked to acknowledge that the service begins during this period; even so, our 14-day money-back guarantee above still applies.

How refunds are issued

Payments and refunds are processed by Lemon Squeezy, our Merchant of Record. Approved refunds are returned to your original payment method and usually appear within 5–10 business days, depending on your bank or card provider.

Contact

For any cancellation or refund request, email [email protected] from the email address on your account.